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Terms & Conditions
You can pay by Visa, MasterCard, JCB, Visa Debit/Delta, Switch, Maestro or Solo. We regret that we are unable to accept American Express cards.
You can also order and pay for goods over the phone by calling 0161 445 5863, or by sending us a written order together with a cheque made payable to Silhouette Lingerie Ltd. This should be sent to Silhouette Lingerie Ltd, 8 Rowsley Avenue, West Didsbury, Manchester, M20 2XD
All orders are charged in pounds sterling. If you use a credit/debit card registered overseas, the total will be determined by the card issuer, based on the exchange rate at the time your card is charged. Please be aware that your card issuer may charge a fee for currency conversion – if you are unsure, please contact them before placing your order.
For goods sent to addresses within the EU, VAT is included in all prices quoted on the website. Although goods sent to addresses outside the EU are not subject to VAT, Silhouette Lingerie Ltd. customers pay the same prices across the world as this helps us to cover some of the additional costs of providing a service to international customers.
We charge a flat delivery rate of £3.75, wherever you are in the world. We aim to despatch all parcels within 3 working days. Please note that at exceptionally busy times, it may take us a little longer to despatch items to you. Please let us know by phone or email if you would like your order to be sent to an alternative delivery address (see 'Contact' page for details).
Customs and import duties
If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We cannot accept responsibility for any such charges.
We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. Please return them to us unworn, with all labels intact, within 28 days. Please be aware that post and packaging is not refundable, however, you will not be asked to pay additional postage if you request an exchange.
We guarantee our lingerie for six months – providing the washing instructions on the label have been followed. In particular, please note that all garments should be hand washed only. When returning goods please mark your package as clearly as possible RETURNED GOODS. The address your parcel needs to be returned to is Silhouette Lingerie Ltd., 8 Rowsley Avenue, West Didsbury, Manchester, M20 2XD. Within the parcel, which should be securely sealed, please include a cover letter detailing your name, address and a contact telephone number. In the letter, please also state the reasons for your return, and whether you require a refund or an exchange. If possible, please also include your customer number, (in the format ACCOUNT NO: PRIV000XXX), which can be found on the right hand side of the delivery note which was included with your garments.
Please note that Silhouette Lingerie Ltd. do not accept responsibility for any parcels that are lost in the course of being returned to us.
We make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an e-mail telling you how soon we will be able to ship the products or suggesting an alternative product. We are always very happy to discuss alternative solutions by phone, too.
If you wish to cancel the order you may do so, and we will take appropriate steps to refund any payment you have made in respect of the product. If you would like to purchase our suggested alternative product, please confirm this to us by email or telephone.
Silhouette Lingerie Ltd. and its employees are committed to protecting your privacy and we will not pass on your details to third parties. The information that you provide us will only be used to process and despatch orders, and to communicate with you about Silhouette Lingerie Ltd. products and services which we think will interest you.
By supplying us with your details, you are consenting to us using your details in the ways described above. If you do not wish to receive emails from us, please contact us and we'll make sure that we omit your details from our mailing lists.
For your peace of mind, please be aware that all transactions processed through this website are totally secure. We use Paypoint.net to process payments, who subject all cardholder data to multiple algorithm encryption that exceeds required PCI (Payment Card Industry) standards. This means that the information you send us cannot be read by anyone other than the Silhouette Lingerie Ltd. team. However, if you are still not convinced about the safety of shopping online, but would like to order from Silhouette Lingerie Ltd., you can also order by phone by calling our customer services department on 0161 445 5863.
TRADEMARKS AND COPYRIGHT
Our website design, text, graphics and images are owned by Silhouette Lingerie Ltd. and reproduction of any of these without our prior written permission is strictly prohibited.