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Returns Policy

We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. Please return them to us unworn, with all labels intact, within 28 days. Please be aware that post and packaging is not refundable, however, you will not be asked to pay additional postage if you request an exchange.

We guarantee our lingerie for six months – providing the washing instructions on the label have been followed. In particular, please note that all garments should be hand washed only. When returning goods please mark your package as clearly as possible RETURNED GOODS. The address your parcel needs to be returned to is SilhouetteLingerie Ltd., 8 Rowsley Avenue, West Didsbury, Manchester, M20 2XD. Within the parcel, which should be securely sealed, please include a cover letter detailing your name, address and a contact telephone number. In the letter, please also state the reasons for your return, and whether you require a refund or an exchange. If possible, please also include your customer number, (in the format ACCOUNT NO: PRIV000XXX), which can be found on the right hand side of the delivery note which was included with your garments.

Please note that we do not accept responsibility for any parcels that are lost in the course of being returned to us.

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